CONNECTING TO LIVE @ THE 415

Through our website homepage

STEP 1
At 4:15 p.m., navigate to our homepage: www.kerrytownconcerthouse.com

STEP 2
The video should be the first thing you see on your screen (below the menu bar)

Note: If you’re not seeing the video, don’t worry!  Just like in-person concerts, online concerts don’t always start on time.  Try refreshing the page a few times, or come back in 5 minutes and refresh again.

STEP 3
Press play (circled in red in the image above)

Through Facebook

STEP 1
At 4:15 p.m., navigate to our Facebook page: facebook.com/kerrytownconcerthouse

Note: If you’re not seeing the video, don’t worry!  Just like in-person concerts, online concerts don’t always start on time.  Try refreshing the page a few times, or come back in 5 minutes and refresh again.

STEP 2
Scroll down until you find the pinned post in our news feed.  It will be in the section labeled “Posts.”  Keep in mind, you may have to scroll for longer than you think to find the video, but it will be there!

STEP 3
Click on the video to bring up full-screen.  It should begin playing automatically.

Troubleshooting

HAVING PROBLEMS WITH THE CONNECTION?

  • Connection issues are somewhat normal with live streams!  The quality of the feed varies for a multitude of reasons – from the speed of the artist’s internet to how many other live streams are happening at the time.

  • Try refreshing the page or restarting the stream if your feed freezes or is choppy.  If this doesn’t fix the problem, it is most likely an issue beyond our control, in which case we humbly ask for your patience as we wait for it to resolve itself!

  • Not all internet browsers are created equal – Google Chrome is the best browser to use for an uninterrupted stream and Safari is the most problematic.

KEEP IN MIND...

  • Just like in-person concerts, online concerts don’t always start on time!  If you’re not seeing the video, don’t worry!  Just try refreshing the page a few times or come back in 5 minutes.

  • When using Facebook, our newsfeed starts after quite a bit of other info, so you might have to scroll longer than you’d think!  When you see the “Posts” section, you’re in the right spot.

  • Not all concerts are live!  For artists that don’t have the capability to stream, or for larger groups that can’t risk gathering together during these times, we are excited to offer a recording from one of their past shows instead.